Do you have Southwest Spirit?
To ensure a passionate workplace, Southwest Airlines:
- Celebrates everything. Recognize victories and create heroes.
- Hires fun people. The company looks for people who have a sense of humor.
- Entertains others as part of the job. In having fun with each other and with customers.
- Encourages a warrior spirit. Competitors’ challenges served as the fledgling airline’s best rally point.
- Teaches new hires. New hires have to understand they are responsible for carrying the flame forward.
– The Customer is King, by John H. Ostdick (Success Magazine, August 2012)
“To Teach is to learn again.”
– H. J. Brown
Never Eat Alone, Expanded and Updated, by Keith Ferrazzi and Tahl Raz
(New York, NY: Crown Business, 2014), P. 342
Boy Scout Motto
“Chance Favors The Prepared Person.”
– Quote on the office wall of Bettina Seidman, Principal, SEIDBET ASSOCIATES and President of Career Counselors Consortium.
Bettina states, “As a career management coach, I frequently talk with my clients about this concept. I believe that we all have to prepare for whatever doors open next.” Leaders prepare to change. They build people’s confidence and skills so they are ready, willing, and able to make needed changes.
Leadership Off the Wall by Paul B. Thornton
(Bloomington, IN: WestBow Press, 2010), Page 13
“Beloved, I pray that you may prosper in all things and be in health, just as your soul prospers.”
– 3 John 1:2
Forbes Magazine, September 29, 2014
The Zappos Way – 10 Core Values
Zappos defines its culture through its 10 core values:
Deliver WOW through service.
Embrace and drive change.
Create fun and a little weirdness.
Be adventurous, creative and open-minded.
Pursue growth and learning.
Build open and honest relationships with communication.
Build a positive team and family spirit.
Do more with less.
Be passionate and determined.
-The customer is king, by John H. Ostdick (Success Magazine, August 2012)
Innovation comes from people meeting up in the hallways or calling each other at 10:30 at night with a new idea, or because they realized something that shoots holes in how we’ve been thinking about a problem. It’s ad hoc meetings of six people called by someone who thinks he has figured out the coolest new thing ever and who wants to know what other people think of his idea. And it comes from saying no to 1,000 things to make sure we don’t get on the wrong track or try to do too much.
– Steve Jobs
(Success.com, October, 2014), P. 11
When is Changing like a Chameleon Ok?
“When it comes to communicating, whether with one person or a hundred, act like a chameleon and gear your message to the needs of the audience. It’s an incredibly simple concept but one that can change your life.”
– Peggy Klaus, The Hard Truth About Soft Skills – Workplace Lessons Smart People Wished They’d Learned Sooner