“Prayer is not asking. Prayer is putting oneself into the hands of God, at his disposition, and listening to his voice in the depth of our heart.”

– Mother Teresa

Where do we get guys like this?

Squad of marines


“   ‘Where do we get guys like this?’ the reporter asked.

                The answer is as simple as it is profound. You give them to us. You parents, you families, you brothers and sisters, grandparents, uncles and aunts, friends, you loan us these wonderful young people. They are the fruit of our country, raised by caring parents or a single parent, nurtured in love, and taught that Americans are supposed to have concern for the rights, freedoms and needs of not only our own citizens, but the citizens of the world … The credit for their goodness, and their greatness, rests with all of you back home. The mothers, the fathers, husbands, wives, all of the family members, all the friends, the teachers, the preachers, scout leaders, football coaches, volunteer youth workers of all sorts, each person who had a positive impact on the lives of these young people deserves a piece of the credit.”


Colonel Ron Smith, US Army

From, “The war in Iraq, what the media doesn’t tell you,” The Meridien Star, March 9, 2005




“You are who you associate with. Look around at your five closest friends, and that’s who you are.

If you don’t want to be that person, you know what to do.”

– Will Smith

Take A Peek Back Stage

iStock_000002079759Small-behind the curtain


One of my best experiences at Disney World had to be a tour of their back stage area. Disney has always been pretty fanatical about never letting visitors to their parks see the magic behind the magical illusion they provide. During each of the Disney Institute programs I was fortunate enough to participate in, a back stage look was a highlight. (I was disappointed to see that in an attempt to monitize everything they do, this tour is now open to the wider public. I guess that makes me a snob.)

Numerous questions regarding what platform BE-KNOW-DO runs on, security software, and even how I write prompt me to give a quick peek behind the curtain. Don’t want to disappoint you, it’s not Disney. Along the way the way I will try to answer some of the questions that have come up. Should I miss anything, feel free to shout out a couple more.

First the disclaimer, I am not the expert. I have only been into this a couple of months and am only slowly adding pieces to the puzzle called blogging. If you are looking for expert advice you are on the wrong tour. For that tour I would suggest my on line mentor, Michael Hyatt one of the top bloggers, writers, and speakers on the subject and others. I have mentioned his name before and I can suggest several ways to study all he has to offer. Currently I follow Michael on his blog site, have a subscription too Platform University, and have read and re-read his book Platform: Get Noticed in a Noisy Wold. One of these days I am hoping to justify the money to go to one of his conferences. I would suggest anyone who wants to get serious begins Michael’s tour starting with his blog or book.

Now for a quick BE-KNOW-DO tour. I should start first with the why behind the site. I have been a lifelong student of leadership both unofficially and officially. Several years ago I thought I would get into it a little more seriously taking a first step of becoming certified as a John Maxwell Team speaker, trainer, and coach. This training opened my eyes to the various aspects of taking on becoming a professional or at least semi professional. I can break down some of the other aspects of that journey but for now my next step was to develop a blog site. (Another alternate course was to pursue publishing. Not an option for now. I’m sure numerous English teachers would second that decision.)

After a quick try with another platform and a proposal from a developer to provide a turnkey site I decided to try it on “my own”. Of course on “my own” meant with Michael’s help. Again that meant using his book, subscribing to Platform U. and following his blog post.

The turning point became Michael’s post, “How to Launch a Self-Hosted WordPress Blog in 20 Minutes or Less“. I was in my office one Wednesday evening since my wife Lois hosts a Bible study in our house, so I committed to giving it a try. Armed with a printed out copy of Michael’s post to use as my checklist, a notebook to collect any information and passwords used, and my credit card I started. I should note, I did feel some pressure to accomplish my task in 20 minutes. Even though I had about two hours to be out of the house, there is that thing called pride.

Twenty to thirty minutes later the following tasks to complete my mission were accomplished.

  1. Web hosting set up with blue host using the Michael Hyatt link for a discounted price.
  2. WordPress account established and loaded.
  3. Michael Hyatt’s Getting Noticed! Theme purchased and loaded.
  4. A short tour of a little more vanilla version of the Michael Hyatt site and I had mission accomplished.

For those of you wondering about my level of computer skills, I consider myself capable of most work on the front end in these post DOS days. That is before what most know now, the graphic world brought to us with windows etc. I do not, do not do code, so anything that cannot simply load itself up with minimal help is left to others.

My approach to growing the template provided, centers around wanting a somewhat mature site experience for visitors from the beginning. To accomplish this I count on a substantial library of books and web sites which are followed. Not wanting to fall into the trap of a sprinting start only to fall by the wayside, I have put together a brief weekly sketch of what I wanted to post each week. I have to admit this has changed and may change again shortly. I have also loaded up a lot of supporting post information to fill in around the main posts. Hopefully this includes information helpful to visitors at various places in their leadership journey. Here is a snap shot of future draft material kept in queue so that I do not leave visitors with nothing new to consider.


Work In Queue

Posts                            (5)

Quotes                         (171)

Snippets                      (36)

Tips                             (14)

Pages                           (4)

Video                          (23)

Landing Page              (2)


One other disclaimer should be that I consider myself a curator of leadership works by others, not necessarily creator. John Maxwell always tells his team that we can use his stuff; we just have to make it better by putting it into the context of our experience. So most of what I include comes from the perspective of my experience. It is my hope that this makes it interesting or at least real.

As I have gone over my target page count I will continue this a little further next week or so. Until then let me give you some of the platform information requested. I will also give some early statistics from Word Press, I haven’t gotten Google’s version going yet.


Current Platform

Web Host is Blue Host.

Running WordPress and the Get Noticed! Theme.

Akisnet anti spam software, which is a plug-in with either WordPress or Get Noticed! I’m not sure which. is used for the majority of pictures. (I do not want licensing issues when I become huge as a site)

I am currently working on getting MailChimp up and running for sign up and contacts.


Blog Hit Percentage by Country

Rank Country Percent
1 United States 57%
2 China 14%
3 Romania 3%
4 France 3%
5 Germany 3%
6 Brazil 2%
7 Unknown 2%
8 Canada 2%
9 Sweden 1%
10 Netherlands 1%
11 Indonesia 1%
12 United Kingdom 1%
13 Ukraine 1%
  •  Currently Hits from 40 Countries
  • Unknown could be one or more Countries
  • Less than 1% each from the remaining Countries


Top Browsers

Rank Browser Percent
1 Foxfire 44%
2 Chrome 27%
3 MSIE 14%
4 Safari 5%
5 Unknown 3%
6 All Others 7%

Top Posts

#1.   Making A Difference – From Chicken Soup for the Soul, by Mark Victor Hanson and Jack Canfield (#1 in both hits & comments)

#2.   Lead, Follow, or get out of my way – General George Patton

#3.   Leadership is Solving Problems – Colin Powell

#4   Everyone Makes a Difference – Lesson From Inside the Magic Kingdom

#5   Resources


Sorry I went way over on my length and word count. Hopefully, it answers several of your questions however. Feel free to ask more or to help me out on my journey with your comments. Again, we are going through the leadership journey together. This was just a side tour to peek behind the curtain.


USA Steamboat Willie's Mickey Mouse postage stamp


“I was stumped one day when a when a little boy asked, ‘Do you draw Mickey Mouse?’

And I had to admit I do not draw anymore.

‘Then you think up the jokes and ideas?’

‘No,’ I said, ‘I don’t do that.’

Finally, he looked at me and said, ‘Mr. Disney, just what do you do?’

‘ Well,’ I said, sometimes I think of myself as a little bee. I go from one area of the studio to another, and I gather pollen,. I sort of stimulate everybody. I guess that’s the job I do.'”

– Walt Disney

How to be Like Walt, by Pat Williams with Jim Denney (Deerfield Beach, Florida: Health Communications, 2004), P. 88

Consider This Before You Pick a Fight


“That’s always a good question yourself before you pick a fight:

Are you sure that’s a hill you want to die on?”

– James Carville, Political Analyst (Love and War, by James Carville and Mary Matalin)



” It is written that in one day, Samson slew 1,000 Philistines with the jawbone of an ass. (Judges 15:16)

Every day, scores of team members have their trust and commitment killed by the same weapon.”

– Paul Sims

180 Ways to Build Commitment & Positive Attitudes, by Paul Sims (


little bully bullying older boy


“There is a reason why kids don’t tattle on bullies. Unfortunately, the same principle applies in the office.”

– Winning, by Jack Welch with Suzy Welch

Lessons from the Magic Kingdom – Part 2

Castle in the clouds


I realized it was unfair of me in a previous blog to offer the last, lesson #7 of success from the Magic Kingdom “Xnxryonx makxs a diffxrxncx” without at least mentioning the other 6 lessons. If you missed that blog Lesson #7 is “Everyone makes a difference”. You will have to refer back to understand the meaning behind gibberish version.

As I noted in the previous post, I was fortunate enough to work as a senior executive at my healthcare facility while we undertook a customer service initiative based on he Disney or “Mickey” approach to customer service. In the capacity of senior management, I was “required” to attend the Disney Institute conveniently co-located at Disney World not just once but three times. Since each time my family was able to accompany me and partake of the facilities, I or at least my job was appreciated at a new level.

While the family enjoyed Disney World, I mixed classroom with field trips which gave me the opportunity to understand their approach to their business and experience it first hand from the position of back stage. For a facility management professional it was awesome. Not that my peers were not impressed as well.And of course after drinking the Disney approach cool-aid, we all came back to turn our healthcare facility around. And off course although our facility already provided excellent are and service additional improvements were implemented.

Returning to Tom Connellan’s book, “Inside the Magic Kingdom“, we find the following 7 lessons or keys to Disney’s success:

Lesson 1:   The competition is everyone the customer compares you with.

Lesson 2:   Pay fantastic attention to detail.

Lesson 3:   Everyone walks the talk.

Lesson 4:   Everything walks the talk.

Lesson 5:   Customers are best heard through many ears.

Lesson 6:   Reward, recognize, and celebrate.

Lesson 7:   Xvxryonx makes a diffxrxncx (Everyone makes a difference).

Although I do not have the space to go into each of these lessons in detail, maybe if customer service is an interest of yours you will drill down further. There have been numerous books written on the Disney approach, I just chose Tom’s which is excellent. On a personal note, we have gotten away from the Disney approach as other healthcare models became popular. If we ever decide to change back I am more than willing to return to Disney for refresher training. The grand kids are just the right age to enjoy the trip.